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Operations & Customer Service Committee
Committee
9/22/2020 5:30 PM
Remote
REMOTE   Call-in Number on Agenda   Denver, CO 80202
Downloads:
Agenda Agenda Packet
Minutes Full-text Transcript Video (Windows Media) Video Transcript Transcript
I. Operations and Customer Service Committee
A. Call to Order

Committee Chair Williams called the meeting to order at 5:30 p.m.

Roll Call

In addition to Directors and senior staff, 117 participants were connected to the call.

 

B. Recommended Actions
1. Approval of Rescue Vehicle Contract Amendment

It is recommended by the Operations and Customer Service Committee that the RTD Board of Directors authorize the General Manager, or the designee, to execute all documents necessary to amend the contract with Wiese Rail Service for the North Metro corridor rescue vehicle modifications to increase the contract not-to-exceed amount by $178,658.39, for a total not-to-exceed contract amount of $1,036,093.39. Funding for this contract amendment is included in the 2020 Adopted budget for the North Metro Corridor Mobilization project.

 

This action addresses 2020 Strategic Priority Goal #4 – Increase Ridership, Improve Rider Experience.

 

Motion:               Director Buzek made the motion to move this item to the full Board at the September 29, 2020 Board Meeting.

 

Director Whitmore seconded the motion.

 

Committee Chair Williams declared the motion Passed unanimously.

documentRecommended Action Printout
2. Approval of 2021 Public Transportation Agency Safety Plan (PTASP)

It is recommended by the Operations and Customer Services Committee that the Board of Directors approve the 2021 Public Transportation Agency Safety Plan (PTASP) as required by 49 CFR Part 674 State Safety Oversight Regulations.

 

The recommended action proposed supports the following GM Goals:

Task Goal #1 Enhance Safety and Security

 

Motion:               Chair Rivera-Malpiede made the motion to move this item to the full Board at the September 29, 2020 Board Meeting.

 

Director Whitmore seconded the motion.

 

Committee Chair Williams declared the motion PASSED unanimously.

 

documentRecommended Action Printout
a. 2021 PTASP Exhibit (revised)
b. 2021 RTD PTASP Final
3. 2020-009 : Use of People First Language in RTD Communications

It is recommended by Directors Folska, Lubow, and Menten that the Board of Directors approve Resolution No. _____, Series of 2020.

 

This recommended action supports the following General Manager Goals:

Core Goal #2 – Strong and Ethical Leadership.

 

Motion:               Director Menten made the motion to move this item to the full Board at the September 29, 2020 Board Meeting.

 

Director Cook seconded the motion.

 

Committee Chair Williams declared the motion PASSED unanimously.

 

documentDirector Requested Agenda Item Printout
a. 2020 Resolution - 009 People First
C. Updates
1. January 2021 Service Change Proposal

Presented by Michael Ford, Chief Operations Officer, and Jessie Carter, Manager of Service Planning & Scheduling.

documentUpdate Printout
a. Attachment A
b. Attachment B
c. Attachment C
d. Attachment D
e. Attachment E
f. Attachment F
g. Attachment G
2. FlexRide & Metro Taxi Service Integration Pilot Status

Presented by Jeff Becker, Senior Manager of Service Development.

documentUpdate Printout
D. Information
1. Second Quarter 2020 Performance Measures
documentUpdate Printout
a. 2020 Performance Report Q2
2. Access-a-Ride/Cab 2nd Quarter Update 2020
documentUpdate Printout
a. AAC Complaints 2nd Qtr 2020
b. AaR Complaints 2nd Qtr 2020
c. AAR Monitoring Summary 2nd Qrt 2020
d. Access-a-Ride Monthly Operations Report 2nd Qrt 2020
e. APAC 2nd Quarter Summary
f. Q2 2020 OTP
3. Contractor Fixed-Route Quarterly Report – 2nd Quarter 2020
documentUpdate Printout
a. CS Monitoring Summary Report Q2 2020
b. Quarterly Performance Stats 2020
4. FlexRide Quarterly Report – 2nd Quarter 2020
documentUpdate Printout
a. Special Services 2nd Quarter Report 2020
5. Customer Comment Analysis – 2nd Quarter 2020
documentUpdate Printout
6. 2020 2nd Quarter Monitoring Report – Private Contractor Drug and Alcohol Compliance
documentUpdate Printout
7. Service Availability – August 2020
documentUpdate Printout
a. Service Availability Memo - August 2020
b. Lost hours Spreadsheet - August 2020
8. Rail Operations Update
documentUpdate Printout
a. Rail Operations Update Aug 2020
E. Other Matters

Dave Jensen, Assistant General Manager of Rail Operations, and Directors Menten and Folska spoke.

F. Next Meeting Date - October 20, 2020
G. Adjourn

Committee Chair Williams adjourned the meeting at 7:33 p.m.

 




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